Sustainable Handcrafted Natural Flooring Stylish Eco-Friendly Jute Rug Carpet

1. Eco-Friendly Material: Made from 100% natural jute, this rug carpet offers an eco-friendly choice for those who value sustainable living.

2. Handcrafted Quality: Expertly woven by artisans, each piece reflects the quality and care of traditional craftsmanship, ensuring a durable and unique addition to your space.

3. Stylish & Versatile Design: The earthy tones and simple, elegant design blend seamlessly with any decor style, from modern to rustic.

4. Natural Durability: Jute is known for its strength, making this rug ideal for high-traffic areas, while remaining soft underfoot.

5. Low Maintenance: This jute rug requires minimal upkeep and resists dirt naturally, making it a practical choice for busy households.

6. Chemical-Free: Free from harmful dyes or chemicals, this rug promotes a healthier indoor environment.

7. Biodegradable Choice: When it’s time for a refresh, this fully biodegradable rug leaves no environmental impact, making it a guilt-free choice for eco-conscious homes.

1. Shipping Information

At Plexidrap, we are dedicated to providing you with a seamless shopping experience. We offer reliable and efficient shipping to ensure your order arrives safely and on time.

2. Shipping Destinations

We currently offer domestic shipping within United States and do not provide international shipping at this time.

3. Shipping Rates and Delivery Times

• Standard Shipping: Typically 5-7 business days for delivery (Freeship)
• Express Shipping: Typically 3-5 business days for delivery (4.99$)

Shipping costs are calculated based on the weight and dimensions of your order and will be displayed at checkout.

4. Shipping Charges

We are pleased to inform you that we offer free shipping on all orders. No additional shipping fees will be applied to your purchase.

5. Order Processing

Orders are processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your shipment.

6. Taxes and Duties

All prices on our website are inclusive of any applicable taxes. You will not be charged additional taxes or duties upon checkout.

7. Shipping Address

Please ensure that your shipping address is correct at the time of purchase. We are not responsible for any delays or issues caused by incorrect or incomplete addresses.

8. Delivery Issues

If you experience any issues with your delivery, such as a missing or damaged package, please contact us at support@plexidrap.store as soon as possible. We will work with you to resolve the issue promptly.

9. Contact Us

For any questions or concerns regarding shipping, please reach out to our customer support team:

• Email: support@plexidrap.store

Thank you for shopping with Plexidrap. We are committed to ensuring your satisfaction and providing you with a top-notch shopping experience.

At Plexidrap, we strive to ensure that you are completely satisfied with your purchase. If you need to return an item or request a refund, please review our policy below to understand the procedures and conditions for returns and refunds.

1. General Return Process

To initiate a return or refund, please follow these steps:

1. Contact Us: Email our customer service team at support@plexidrap.store with your order number and reason for the return.
2. Return Authorization: Once your request is received, we will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
3. Return Shipping: Pack the item securely in its original packaging. Include the Return Authorization Number and a copy of your receipt or order confirmation. Ship the item to the address provided in the return instructions.
4. Processing Time: Once we receive and inspect the returned item, we will process your refund or replacement within 7-10 business days. You will receive a confirmation email once the return is processed.

2. Return & Refund Scenarios

• Defective or Damaged Items:

  • Request: Contact us within 7 days of receiving the item. Provide details of the defect or damage along with photos if possible.
  • Return: We will provide a prepaid return label for defective or damaged items.
  • Refund: Upon receipt and inspection, we will issue a full refund or send a replacement item, depending on your preference.

• Incorrect Items:

  • Request: Contact us within 7 days of receiving the incorrect item. Provide details and photos of the item received.
  • Return: We will provide a prepaid return label for the incorrect item and ship the correct item at no additional cost.
  • Refund: If you prefer a refund instead of a replacement, we will process it once the incorrect item is returned and inspected.

• Items Not Received:

  • Request: Contact us if you do not receive your order within the expected delivery time. Provide your order number and details of the issue.
  • Resolution: We will investigate the issue and either assist in locating your order or issue a refund if the item cannot be located.

• Order Cancellation:

  • Request: If you wish to cancel your order, contact us as soon as possible. Orders can be canceled if they have not yet been processed or shipped.
  • Refund: If the order is canceled before shipping, a full refund will be issued. If the order has already been processed or shipped, you will need to follow the return process upon receiving the item.

3. Return Shipping Costs

• Defective/Damaged Items: Return shipping is free. We will provide a prepaid return label.
• Incorrect Items: Return shipping is free, and we will provide a prepaid return label.
• Other Returns: For non-defective and non-damaged items, the customer is responsible for return shipping costs.

4. Refunds

• Processing: Refunds will be processed to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account.
• Partial Refunds: If only part of an order is returned, a partial refund will be issued based on the returned items.

5. Non-Returnable Items

Certain items may be non-returnable or non-refundable due to health and safety regulations, including but not limited to custom-made or personalized items.

6. Contact Us

For any questions or concerns regarding returns or refunds, please contact us at:

• Email: support@plexidrap.store

Thank you for choosing Plexidrap. We are committed to providing you with the best service and ensuring your satisfaction with every purchase.